Frequently Asked Questions

Shipping & Delivery

1. How long will it take to receive my order?

  • We aim to deliver orders within 4 – 8 days, depending on the shipping method and your location. Delivery times may vary for international orders and during peak seasons.

2. Do you ship internationally?

  • Yes, we ship to all parts of the world. Our shipping partners ensure reliable delivery to your doorstep.

3. Can I track my order?

  • Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or with the carrier.

Refunds & Returns

4. What is your refund policy?

5. How do I initiate a return or exchange?

  • To initiate a return or exchange, please contact our customer support team. Provide details such as your order number and reason for return, and we will guide you through the process.

Contact Information

6. How can I reach customer support?

7. Where are your products sourced from?

  • Our products are sourced from reputable partners primarily located in the USA. We maintain high standards for quality and reliability across our product range.

Additional Information

8. Are your products eco-friendly?

  • About 98% of our products are eco-friendly and are made form wood, very safe for kids and provide no harm to the end user. We strive to partner with suppliers who share our commitment to sustainability. While not all products may be eco-friendly, we continuously work towards offering environmentally responsible choices.

9. Do you offer wholesale or bulk discounts?

  • Yes, we offer wholesale pricing and bulk discounts on certain products. Please contact our sales team ([email protected]) for more information on volume pricing and availability.

10. How secure is shopping on Trivium Mastery?

  • Shopping on Trivium Mastery is secure. We use industry-standard encryption and security protocols to protect your personal information and payment details. We are fully aware of risks and security issues and we take measures to ensure the securities of customer’s data and accounts.

11. Can I change or cancel my order after it’s placed?

  • To ensure prompt processing and delivery, we recommend reviewing your order carefully before checkout. For any changes or cancellations, please contact us immediately, and we will do our best to accommodate your request.